Case Studies

Can online grocery retailing be profitable?

There are many studies and consultant opinions detailing the demise of bricks and mortar retailing. The rise of e-commerce-only companies like Amazon, Alibaba, ASOS and Ocado are testament to the threat that the traditional retail business is faced with. But the growth of e-commerce grocery retailing,…

Rebuilding a store from the ground up

Following catastrophic storm damage in July 2013, Clerys iconic Dublin Department Store was closed for trading, with ceilings, shop fittings, flooring, lighting and offices destroyed across three floors. Our Senior Consultant Sue Dunn was asked to work with more than 46 Concession and Cosmetics brands to…

Creating a successful retail loyalty program

A new and exciting food hypermarket business is looking to convert the traditional trade into their very modern format in an emerging market. They asked us to create a loyalty system, which rewarded their best customers and gave them valuable intelligence in which to make good…

Bringing the discount food store to emerging markets

The challenge The phenomenal success of BIM in Turkey (one of FRC’s favourite clients) has led to a number of enquiries in other emerging markets to copy BIM’s business model. Many commentators suggest the BIM success is based on the German discounters of Aldi or Lidl.…

5 Secrets For Effective Visual Merchandizing

The visual presentation in the store has always been the major customer motivation accounting for the a majority of retail purchase. Your window display has the potential to attract the customer, reel them in and ultimately lead to purchase. However, there are a few key points…

Expansion strategy – specialist supermarket UK

The challenge A successful specialist supermarket in the UK with 800+ stores began to worry about where the growth to match the previous 10 solid years was going to come from. Although there were still plenty of gaps on the UK map, the opportunities would reduce…

Can the success model of discount be put online?

In recent years the acceleration of e-commerce has brought especially Western hypermarkets under pressure by making their non-food products less attractive to consumers. Online retail is today the cheaper and more convenient alternative for buying electronics or bulky household products. This is painful for the hypermarket…

Private label development – food retailer Central Asia

The challenge A leading food retailer in Central Asia wanted to improve profitability. A structured study of the market was conducted and the client’s performance benchmarked against world class comparators, with results highlighting the under-management of the gross margin. The strategy After detailed analysis of possible…