There are many studies and consultant opinions detailing the demise of bricks and mortar retailing. The rise of e-commerce-only companies like Amazon, Alibaba, ASOS and Ocado are testament to the threat that the traditional retail business is faced with. But the growth of e-commerce grocery retailing,…
A new and exciting food hypermarket business is looking to convert the traditional trade into their very modern format in an emerging market. They asked us to create a loyalty system, which rewarded their best customers and gave them valuable intelligence in which to make good…
The challenge The phenomenal success of BIM in Turkey (one of FRC’s favourite clients) has led to a number of enquiries in other emerging markets to copy BIM’s business model. Many commentators suggest the BIM success is based on the German discounters of Aldi or Lidl.…
The visual presentation in the store has always been the major customer motivation accounting for the a majority of retail purchase. Your window display has the potential to attract the customer, reel them in and ultimately lead to purchase. However, there are a few key points…
The challenge A successful specialist supermarket in the UK with 800+ stores began to worry about where the growth to match the previous 10 solid years was going to come from. Although there were still plenty of gaps on the UK map, the opportunities would reduce…
In recent years the acceleration of e-commerce has brought especially Western hypermarkets under pressure by making their non-food products less attractive to consumers. Online retail is today the cheaper and more convenient alternative for buying electronics or bulky household products. This is painful for the hypermarket…
The challenge A leading food retailer in Central Asia wanted to improve profitability. A structured study of the market was conducted and the client’s performance benchmarked against world class comparators, with results highlighting the under-management of the gross margin. The strategy After detailed analysis of possible…
The challenge A leading household and beauty retailer in the CEE became aware of far lower staffing levels of a similar concept store in Western Europe. Concern emerged that Western European competition would be capable of market entry with potentially greater retail efficiencies and a resulting…